Tuesday, February 28, 2017
Happy and Healthy U:
Relationship Repair Series
The ability to provide an effective apology goes a long way in re-establishing relationship harmony and resolving conflict. Let's improve this important interpersonal communication skill to achieve happier and healthier relationships.
Key Elements of an Effective Apology
· Authentic expression of remorseEx. “I’m sorry” or “I apologize”
· Acknowledgment of responsibility for the behavior
Ex. “I was wrong to have yelled at you”
· Expression of empathy, regarding the impact on the other
Ex. “I realize that my actions embarrassed and hurt you”
· Making Amends (Balance is Needed Here)
Ex. “How can I make this up to you”
· Promise not to repeat the behavior
Ex. “I assure you the in the future, I will express any concerns to you privately”
· Request forgiveness
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