Posts

Showing posts from February, 2017

Relationship Repair: Effective Apologies

Happy and Healthy U:  Relationship Repair Series The ability to provide an effective apology goes a long way in re-establishing relationship harmony and resolving conflict. Let's improve this important interpersonal communication skill to achieve happier and healthier relationships. Key Elements of an Effective Apology ·          Authentic expression of remorse           Ex. “I’m sorry”   or “I apologize” ·          Acknowledgment of responsibility for the behavior            Ex. “I was wrong to have yelled at you” ·          Expression of empathy, regarding the impact on the other Ex. “I realize that my actions embarrassed and hurt you” ·          Making Amends (Balance is Needed Here) Ex. “How can I make this up to you” ·          Promise not to repeat the behavior Ex. “I assure you the in the future, I will express any concerns to you privately” ·          Request  forgiveness